FAQ

 

How long does shipping take?

 

Orders ship within 1–2 business days from our US warehouse. Standard delivery is 3–7 business days. Shipping is free on orders over $50.

 

Which brush suits my dog's coat?

 

The FurClear™ deshedding brush works on both long and short coats — it removes loose undercoat without pulling the topcoat. For a softer finish with massage and a gentle mist, the Mist Brush 3-in-1 is ideal. The Steam Brush 3-in-1 adds a warm-steam option for curls and dense coats.

 

How do I use the 30-Day Bespoke Guarantee?

 

Email us at contact@furbespoke.com within 30 days of delivery, tell us what's wrong, and we'll refund your order. No forms, no restocking fees.

 

Can I return an opened product?

 

Yes. The guarantee covers opened and used products. If it doesn't fit your dog's routine, we refund it — no questions asked.

 

Is the FurClear™ brush safe on sensitive skin?

 

Yes. The teeth are rounded and skin-friendly, and the pressure required is minimal because the undercoat releases in one stroke. Start with light pressure and adjust to your dog's comfort.

 

How do I clean my brush?

 

FurClear™: press the release button to eject the hair in one clean clump, then rinse the brush head under water. Steam and Mist brushes: follow the care instructions that ship with the product.

 

Where do you ship?

 

We currently ship within the United States. International shipping is on the way — join the newsletter to be the first to know.

 

How do I contact you?

 

Email contact@furbespoke.com or call +1 251 332 1167. We answer within one business day.